Click Options and Supplies , and then click the Utility tab. This product was sold by a reseller. Print and evaluate a diagnostic report and troubleshoot any defects If your product is connected to a network, follow these steps to print and evaluate a diagnostic report, and then troubleshoot any defects. This product was sold by a reseller. In the product software, double-click Estimated Ink Levels. The HP Toolbox opens, displaying a graphic that represents the estimated ink levels for your product. If you do not see these defects, continue to the next solution.

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This HP Envy printer also has a built-in memory card reader and a touchscreen LCD control panel, for your convenience. Modify your browser’s settings to allow Javascript to execute.

The black text on the page should not show ink streaks. Review the following table for examples of defects that can exist on a diagnostic report. Examples of defects on the diagnostic report.

In general, if the product and its cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. Great Wireless printer with lots of additional features and functions.

HP Customer Support – Software and Driver Downloads

Please enter a Product Number to complete the request. Use the following guidelines to determine which cartridge printed which areas.


Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Completely missing colors no black for instance. Align the All-in-One’ of this document to align the product.

If the diagnostic report that you printed earlier shows track marks or smearscontinue to the next step to clean the area around the ink nozzles. If you have a defective cartridge or printhead, it might be under warranty. Click here to go to instructions in this document to replace the cartridge. If these steps resolved the issueyou can stop troubleshooting.

Check the ink levels from the computer. Product sold without warranty: Ease of use and setup was exceptionally strong.

Consumes print cartridges quickly. Trending Price New.

HP ENVY e-All-in-One Printer series – D – Driver Downloads | HP® Customer Support

The black cartridge prints the black areas of the report, such as the black bars and black text. The alignment page automatically prints. Irregularly streaked or faded color bars. See your browser’s documentation for specific instructions.

HP ENVY 100 e-All-in-One Printer series – D410

Clean the cartridges using an automated tool Follow these steps to run an automated tool to clean the cartridges if you found defects on the diagnostic report.


Hold the cartridge at a slight upward angle with the cartridge contacts facing ho rear of the product, and then slide the cartridge into the empty slot. Download list – Download multiple files at once View, edit and download nevy entire list of software and drivers here. Load the paper print side down in the input tray. Please try again shortly. Remove selected files Download files. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

Check the diagnostic report for defects. One or more of the values entered is not permitted. Clean the area around the ink nozzles Complete these steps only if you see track marks or smears in the text on the diagnostic report or on your printout. From the Paper Size drop-down, select the option that matches your paper size.